▪ Invited service managers from 7 countries in Asia-Pacific for enhancement in service quality and global competitiveness
▪ Discussed parts and service policies, future vision, and service quality improvement plan.
▪ Continue to improve service quality by building up global service communications and technical cooperation
SsangYong Motor Company (CEO Johng-sik Choi; http://www.smotor.com/en), held the 2015 Asia- Service Conference to enhance service quality and competitiveness in overseas markets.
The conference was held in SYMC training center in Anseong, Korea for three days. After sales service representatives from 7 countries in Asia-Pacific region, including New Zealand, Thailand, Sri Lanka, Singapore, Taiwan, Bangladesh, Fiji, joined. The programs consisted of the conference, technical training and regional discussion.
During the conference, service and parts managers shared service policies and plans for next year and sales performance of spare parts were discussed. Also, SsangYong introduced newly improved or developed service systems to participants.
Since 2011, SsangYong has continued to hold regional service conferences regularly in key points of service networks, such as Belgium and Chile. In 2013, Global service conference was held, joined by service and parts managers from all over the world.
“To increase global sales, SsangYong strives to hold a service conference on a regular basis.” Said Dong-cheol Seol, Managing Director of Export HQ of SsangYong Motor Company. He added “As service quality is important as product competitiveness and quality, SsangYong will continue to make efforts to expand technical cooperation and actively build up communicate with related sectors. Also, we’ll strengthen our after-sales service quality to provide better service to customers.”